there is a new restaurant in 1utama called gardens lifestyle & store (go here if you want to look at some pix). let's see if i can describe it - ala al-fresco dining ie. the garden ambience but with fake plants & flowers, but it's not. if i am not mistaken there are boutiques there as well but haven't checked that out yet.
so tonight the hubby & i thought we would give this eatery a try. the girl greeting us at the entrance was okay albeit a bit chatty. she brought us to our place, gave us the menu & told us what their specials were. okay, so far so good.
the waiter came by to take our orders - we settled for black pepper chicken chop for the hubby & pasta pormodoro for moi and a side of fresh oysters as appetizers (no, no. not what you think). so anyways, my pasta - no cheese.
a short while later, my pasta arrived but with cheese. so i told the waiter politely that i requested without cheese. he took it away & said he will check. the hubby was asking why i was so fussy. i told him when i ordered i did specifically say 'no cheese'. if i forgot to mention it earlier, i wouldn't kick up a fuss. so okay.. a while after hubby order came. no foul-ups there. then my pasta came again sans cheese.
the food was kinda good actually, serving just nice. then just when we thought they forgot the oysters, it came. so the hubby asked the girl (who incidentally was the one who greeted & ushered us) how come this dish is late, its normally appetizers. she said 'it does take a while if it's baked'. both of us went simultaneously 'baked?'.
hubby thought we read the menu wrongly but i insisted on checking the menu. after confirming that we did actually see the word 'fresh'; we told the supervisor that we actually ordered fresh oysters. but the hubby felt kinda bad & said that we would just take the baked oysters which i wasn't a fan of.
the supervisor must have felt bad, so he came to offer us dessert but we declined politely. as we called for the bill, they apologised again for the screw-ups & offered us a 10% discount. then the manager (me thinks) came by & apologised again. they wanted us to fill up a comment form but we thought we'd take a pass considering what they put us through.
just as we were getting out of the place, the first waitress who greeted us stopped us again to apologize & said that the next time we dine there, she would personally take our orders. they must taken a digital photo of us secretly, pasted it somewhere with a note - do not let foreigners take their order or ban them from dining here.
i am not saying i would try out that place again, i will give them the benefit of the doubt. after all they are only a month old. but the next time they screw, i will ban them myself.
No comments:
Post a Comment