I receive an SMS from an agent with the details I need. A few minutes later, the secretary calls to confirm that I received the message. Yes, I did thank you.
Then I hear his voice in the background telling her what to say to me. Why bother when you can call & tell me yourself? Does the secretary relay the message to me? Well yes & no. Cos I heard him already so I guess she just didn't bother. So she just said thanks, bye.
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